Mandatory mobile check- ins and check outs, cashless payments, a la carte menus, reduced banqueting and distant seating in restaurants. Hotel chains have begun revamping their existing service protocols and standards for guests following the COVID-19 pandemic.

The world’s largest hotel chain Marriott International has embarked on project ‘We Care’ in India, which will entail new standard operating procedures for its staff and guests. The chain has identified 200 plus touchpoints at its ..

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